Frequently asked questions to help you buy a voucher, a gift box or an item - LES SOURCES DE CAUDALIE
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately by email after purchase, or within 3 to 6 days by mail according to your choice, at our establishment LES SOURCES DE CAUDALIE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid for one year and offer you the flexibility to book at your preferred date at our establishment LES SOURCES DE CAUDALIE.
Can the gift check be sent directly to the beneficiary without showing the amount?
To give a gift certificate without revealing the amount to the recipient, choose the 'Hide the amount' option when placing your order at LES SOURCES DE CAUDALIE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The box is available immediately by email or within 3 to 6 days by mail, depending on your preference. Take advantage of this flexibility to offer an exceptional moment at LES SOURCES DE CAUDALIE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be customized according to your wishes and sent directly to the lucky recipient by email or mail within 3 to 6 days, depending on your choice. Take advantage of this opportunity to offer unforgettable moments at LES SOURCES DE CAUDALIE.
How do I create a group fund and invite people?
To create a group gift and offer a LES SOURCES DE CAUDALIE gift box, select the dedicated option during your online purchase. You can then invite participants via email or link sharing, and customize your gift box as you wish. The gift boxes are valid for one year and offer you the flexibility to book at the date of your choice, directly with the LES SOURCES DE CAUDALIE team.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options offered by the available gift sets. The amounts are predetermined to match the experiences offered by LES SOURCES DE CAUDALIE.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. At LES SOURCES DE CAUDALIE, we make it easy to manage your gift boxes.
How can I empty my cart?
To empty your cart, click on the cart icon at the top right of the page and select the 'Empty Cart' option on our LES SOURCES DE CAUDALIE website.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple LES SOURCES DE CAUDALIE gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for a unique experience at LES SOURCES DE CAUDALIE.
How do I remove a gift box from my cart?
To remove a gift set from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option on our LES SOURCES DE CAUDALIE website.
How do I purchase or give a gift box?
To offer a LES SOURCES DE CAUDALIE gift box, select the desired experience, add it to your cart, and personalize your box with a message. You will instantly receive your box by email or within 3 to 6 days by mail, depending on your choice, for a unique experience at the heart of the Bordeaux vineyards.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift vouchers offer the freedom to choose among our different experiences, whether it's a spa stay, a gourmet dinner, or an activity in the heart of the vineyards, for a custom getaway at LES SOURCES DE CAUDALIE.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. The boxes are valid for one year and offer the flexibility to book at your chosen date at our establishment LES SOURCES DE CAUDALIE.
Is the gift box customer service reachable by email?
You can reach us by email for any questions regarding your gift box. Our team will respond within 48 business hours, with pleasure, at our establishment LES SOURCES DE CAUDALIE.
Is the gift box customer service reachable by phone?
LES SOURCES DE CAUDALIE customer service can be reached by phone from Monday to Friday, 9 AM to 6 PM, or by email for any questions regarding your gift set.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on the LES SOURCES DE CAUDALIE website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about our gift boxes. The chat service hours are displayed on the contact page of our establishment LES SOURCES DE CAUDALIE.
Is there a dedicated customer service for gift boxes?
The recipient of a gift set can book their dates directly with the team at LES SOURCES DE CAUDALIE, who are available for any questions or assistance.
Is there a dedicated FAQ for gift boxes?
You will find all the necessary information in this FAQ to use your gift box at LES SOURCES DE CAUDALIE. The boxes are valid for one year and you can book on the date of your choice, with a unique experience between nature, refinement and well-being in our establishment LES SOURCES DE CAUDALIE.
Is spa access included in my gift box?
Access to the spa is included in some of our gift sets, such as the Relaxation Getaway or the Signature Stay, which include a Rituel des Sources at the Vinothérapie Spa. Check the details of your gift set to confirm the services included at LES SOURCES DE CAUDALIE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other clients of our establishment LES SOURCES DE CAUDALIE, according to the conditions specified at the time of purchase of the box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find information about the nights in a Prestige room, dinners at our La Grand’Vigne or La Table du Lavoir restaurants, as well as treatments at the Vinothérapie Spa, depending on the chosen box. All these experiences are designed to offer you an unforgettable getaway in the heart of the Bordeaux vineyards, at LES SOURCES DE CAUDALIE.
Is parking included in my gift box?
Parking is not included in the LES SOURCES DE CAUDALIE gift boxes. Please check the conditions of your box to confirm.
Is breakfast included in my gift box?
Breakfast is included in some LES SOURCES DE CAUDALIE gift boxes, such as the Signature stay which includes two nights in a Prestige room with breakfasts. Check the services included in your gift box to confirm.
Is special attention given to the recipient of a gift box?
Recipients of a LES SOURCES DE CAUDALIE gift box enjoy a unique and personalized experience, blending nature, refinement, and well-being. The establishment pays special attention to every detail to ensure an unforgettable stay, with tailored services such as Vinotherapy Spa treatments or gourmet dinners. Fully enjoy your getaway in the heart of the vineyards of Château Smith Haut Lafitte, just a few minutes from Bordeaux, with LES SOURCES DE CAUDALIE.
Is a welcome drink included in my gift box?
The LES SOURCES DE CAUDALIE gift boxes include a welcome drink to greet you at our establishment LES SOURCES DE CAUDALIE.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort at the spa of Les Sources de Caudalie.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to each person's preferences. Our gift boxes are valid for one year and offer great flexibility to book at the desired date, at LES SOURCES DE CAUDALIE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or in paper format. The boxes are valid for one year and you can customize them according to your preferences, with immediate delivery by email or within 3 to 6 days in paper version, at LES SOURCES DE CAUDALIE.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at LES SOURCES DE CAUDALIE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
LES SOURCES DE CAUDALIE offers customizable gift boxes for corporate committees, with preferential rates and the possibility to choose from a wide range of experiences, from spa stays to gourmet menus, to offer your employees an unforgettable getaway in the heart of the Bordeaux vineyards.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address associated with your gift box will be updated by our team. The conditions of LES SOURCES DE CAUDALIE may apply.
How can I leave a review for my gift box?
You can share your feedback on your experience at LES SOURCES DE CAUDALIE by logging into your customer account. Your feedback helps us continuously improve our offer at our establishment LES SOURCES DE CAUDALIE.
How can I contact the store?
The LES SOURCES DE CAUDALIE gift boxes are valid for one year and allow you to book at your preferred date. The lucky recipient can choose their dates directly with the LES SOURCES DE CAUDALIE establishment.
Is there a dress code for the gift box?
To fully enjoy your experience at LES SOURCES DE CAUDALIE, smart casual attire is recommended for our restaurants and spa. This way, you can appreciate the surroundings in keeping with the French art de vivre that characterizes our establishment LES SOURCES DE CAUDALIE.
From what age can I get a treatment?
LES SOURCES DE CAUDALIE treatments are available starting from 18 years old. Enjoy a unique relaxation and well-being experience in the heart of Bordeaux vineyards.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary. You can choose your stay dates directly with the team at LES SOURCES DE CAUDALIE.
How can one access the hotel from the airport?
To reach the hotel LES SOURCES DE CAUDALIE from the airport, you can choose a taxi or a private car service, which are the most convenient options. The establishment is located just a few minutes from Bordeaux, in the heart of the vineyards of Château Smith Haut Lafitte.
Is the establishment accessible to people with reduced mobility?
LES SOURCES DE CAUDALIE, a 5-star establishment near Bordeaux, is designed to welcome all visitors. For precise information on accessibility for people with reduced mobility, we invite you to examine the facilities and services offered by our hotel LES SOURCES DE CAUDALIE.
Are pets allowed in the establishment?
LES SOURCES DE CAUDALIE accepts pets under certain conditions, for a stay in harmony with nature and well-being at the heart of the Bordeaux vineyards.
Where can I find the menus?
The menus for La Grand'Vigne and La Table du Lavoir restaurants are available directly on the page of each corresponding gift box. There, you will find the details of the gastronomic experiences offered by LES SOURCES DE CAUDALIE.
What are the hours of operation?
The hours of the different services at our establishment LES SOURCES DE CAUDALIE vary according to the activities and the seasons. To fully enjoy your experience, we recommend that you check the specific hours of your gift box directly on our website or in the details of your reservation.
Is there parking available near the establishment?
LES SOURCES DE CAUDALIE has a private parking lot for guests of the establishment. For convenience, it is recommended to check the details during booking at our LES SOURCES DE CAUDALIE establishment.
What are the delivery methods for gift boxes/vouchers?
The LES SOURCES DE CAUDALIE gift boxes can be received instantly by email or delivered by mail within 3 to 6 days, depending on your preference. You can choose the option that suits you best when placing your online order.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You will receive your box within 3 to 6 days at the address of your choice, with LES SOURCES DE CAUDALIE.
In addition to gift boxes, is it possible to order or have items delivered?
The LES SOURCES DE CAUDALIE gift boxes are dedicated to unique experiences in our establishment. For additional items, you can consult the specific conditions of our official LES SOURCES DE CAUDALIE store.
Is the gift box available in physical format?
The LES SOURCES DE CAUDALIE gift boxes are available in physical format, with delivery within 3 to 6 days. You can also choose to receive them instantly by email for a digital option, depending on your preferences.
Is the box presented in a neat packaging?
The LES SOURCES DE CAUDALIE gift sets come in an elegant packaging, ready to give for a refined and pampering experience.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email for instant redemption. Our LES SOURCES DE CAUDALIE gift boxes offer total flexibility to book on the date of your choice, with a validity of one year.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order at LES SOURCES DE CAUDALIE. The box can be sent by email instantly or by mail within 3 to 6 days.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying fees and delivery times depending on the destination. The boxes are valid for one year and allow you to book at your chosen date at LES SOURCES DE CAUDALIE.
What are the delivery times for gift boxes by mail?
The LES SOURCES DE CAUDALIE gift boxes are shipped within 3 to 6 days by mail. You can also choose to send them immediately by email, depending on your preference. LES SOURCES DE CAUDALIE.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are sent within 3 to 6 days for postal delivery, or instantly by email, depending on your choice. The lucky recipient can then book their dates directly with the team at Les Sources de Caudalie.
Is express delivery available?
The delivery of your gift box can be done instantly by email or by postal mail within 3 to 6 days, depending on your choice. You will thus be able to quickly offer a unique experience at our establishment LES SOURCES DE CAUDALIE.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your purchase of a gift box. Your gift box is valid for one year and you can book at your preferred date at our establishment LES SOURCES DE CAUDALIE.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email instantly, or by mail within 3 to 6 days. Your delivery preferences should be specified when ordering at LES SOURCES DE CAUDALIE.
What is the delivery time for my gift voucher if I choose postal delivery?
If you choose postal delivery for your gift box, it will reach you within 3 to 6 days. You can also opt for immediate email delivery for instant receipt, with LES SOURCES DE CAUDALIE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at LES SOURCES DE CAUDALIE.
Can my gift box be extended if not used?
The validity of your gift box is one year from its date of purchase. If you cannot use it within this timeframe, unfortunately, it is not possible to extend it at our establishment LES SOURCES DE CAUDALIE.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of LES SOURCES DE CAUDALIE. The boxes are valid for one year and you can choose the date of your reservation for a custom experience at our establishment LES SOURCES DE CAUDALIE.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. The LES SOURCES DE CAUDALIE gift boxes are valid for one year and offer the flexibility to book at your chosen date, in our establishment LES SOURCES DE CAUDALIE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LES SOURCES DE CAUDALIE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of our establishment LES SOURCES DE CAUDALIE.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible with a LES SOURCES DE CAUDALIE gift box, subject to availability and according to the conditions applicable at the time of booking. The boxes are valid for one year and offer the flexibility to choose the date of your choice to enjoy the experience.
Can I convert my gift box into a gift card?
The gift boxes from LES SOURCES DE CAUDALIE cannot be converted into gift certificates. They allow you to book an experience at our establishment LES SOURCES DE CAUDALIE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, LES SOURCES DE CAUDALIE offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with unique experiences combining gastronomy, relaxation, and art de vivre in the heart of Bordeaux vineyards.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
LES SOURCES DE CAUDALIE offers gift sets suitable for various occasions, such as birthdays, weddings, or gatherings with friends. Our Stay & Spa, Restaurant, or Activity gift sets provide a unique experience to customize according to your preferences, to celebrate every moment in life in an exceptional setting.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The LES SOURCES DE CAUDALIE gift boxes are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and fast delivery, either by email or by mail, for an authentic and refined experience.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes correspond to those available on-site at LES SOURCES DE CAUDALIE. Each box is designed to provide a unique experience, whether it's a relaxing getaway, a day of art de vivre, or a gourmet dinner. You can choose from our different options to offer an unforgettable moment at our establishment LES SOURCES DE CAUDALIE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on the availability and reservation conditions of our establishment LES SOURCES DE CAUDALIE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a LES SOURCES DE CAUDALIE gift box. You can pay directly on our official website by following the online order instructions.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can make a purchase with complete confidence for your LES SOURCES DE CAUDALIE gift set.
Is payment via group or shared payment possible?
Currently, payment via group or shared methods is not possible for the gift boxes from LES SOURCES DE CAUDALIE. You can pay for your order by credit card, bank transfer, or PayPal, depending on the options offered during your purchase at LES SOURCES DE CAUDALIE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift sets are specially designed to offer a unique experience at the heart of LES SOURCES DE CAUDALIE, blending relaxation, gastronomy, and art de vivre. Each set allows you to enjoy an overnight stay, a meal, or an activity at our establishment, located near Bordeaux. These exclusive creations embody the excellence and refinement of LES SOURCES DE CAUDALIE.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order at LES SOURCES DE CAUDALIE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive your gift box instantly by email, or within 3 to 6 days by postal delivery depending on your choice, to give to your loved ones at our establishment LES SOURCES DE CAUDALIE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at LES SOURCES DE CAUDALIE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for LES SOURCES DE CAUDALIE gift sets are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the LES SOURCES DE CAUDALIE website. The gift boxes are valid for one year and offer you the flexibility to book at your preferred date, subject to the availability of LES SOURCES DE CAUDALIE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift sets. You can choose to receive your gift set instantly by email or within 3 to 6 days by postal mail, depending on your preference. Enjoy this unique experience at Les Sources de Caudalie.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LES SOURCES DE CAUDALIE. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift set by Visa, Mastercard, or American Express credit card. All payments are secure and processed directly by our establishment LES SOURCES DE CAUDALIE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of our establishment LES SOURCES DE CAUDALIE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You can order online and receive your box instantly by email or within 3 to 6 days by postal delivery, depending on your choice. Enjoy this unique experience in the heart of the vineyards with LES SOURCES DE CAUDALIE.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of our gift boxes according to the conditions of the establishment LES SOURCES DE CAUDALIE.
Is it possible to add a personalized message to the gift box?
You can customize your gift set by adding a message during your online order, which will then be included with the set. Take advantage of this thoughtful touch to make an impression at LES SOURCES DE CAUDALIE.
Can we add options to your gift box offers?
The LES SOURCES DE CAUDALIE gift boxes offer various options depending on the type of experience chosen. You can customize your box according to the recipient's wishes, with a variety of choices for stays, restaurants, and activities at our establishment LES SOURCES DE CAUDALIE.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, we offer premium packaging options when you place your order online. You will receive your set within 3 to 6 days at the address of your choice, ready to give. At LES SOURCES DE CAUDALIE, we ensure that every detail is taken care of for an unforgettable shopping and receiving experience.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift set with a message to mark the special occasion. The LES SOURCES DE CAUDALIE gift sets offer a unique experience between nature, refinement, and well-being, just a few minutes from Bordeaux.
How do I request a refund for a gift box purchased online?
To request a refund for your gift set purchased online at LES SOURCES DE CAUDALIE, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LES SOURCES DE CAUDALIE paper gift box, a duplicate can be sent to you subject to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes at LES SOURCES DE CAUDALIE are non-refundable. The boxes are valid for one year and offer the flexibility to book at the desired date, subject to the availability of LES SOURCES DE CAUDALIE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of LES SOURCES DE CAUDALIE establishment. Your boxes are valid for one year and you can book at the date of your choice.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the LES SOURCES DE CAUDALIE gift boxes, as they are service offerings. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the purchase conditions. At LES SOURCES DE CAUDALIE, the boxes are valid for one year and offer the flexibility to book at the chosen date.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift set, we invite you to provide us with a photo of the gift set as soon as possible. We will process your request quickly according to the conditions of our establishment LES SOURCES DE CAUDALIE.
Can I get a refund for a gift box if I change my mind after purchase?
LES SOURCES DE CAUDALIE gift boxes are non-refundable after purchase. However, you can give them to a loved one or use them yourself for an unforgettable experience in the heart of Bordeaux vineyards.
What happens if the recipient couldn't use the gift box before its expiration date?
The LES SOURCES DE CAUDALIE gift boxes are valid for one year from the date of purchase. After this date, they can no longer be used, with no possibility of extension. We advise you to check the conditions of your gift box to find out about any options.
Is a voucher issued if the gift box is not used?
If you do not use your gift box, you will receive a credit valid for one year from the date of purchase, according to the general terms and conditions of our establishment LES SOURCES DE CAUDALIE.
How can I redeem the cashback?
To use your gift box, simply book directly with the team at LES SOURCES DE CAUDALIE. The box is valid for one year from the date of purchase and you can choose any date to enjoy your experience. LES SOURCES DE CAUDALIE.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase. You can book your dates directly with the team at LES SOURCES DE CAUDALIE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The LES SOURCES DE CAUDALIE gift boxes are neither exchangeable nor refundable. They are valid for one year and offer the flexibility to book at your preferred date at our establishment LES SOURCES DE CAUDALIE.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the LES SOURCES DE CAUDALIE gift boxes. We invite you to check the available dates during your booking, as conditions may vary depending on the period chosen.
Is booking with a gift box subject to availability?
The reservation of your gift box at LES SOURCES DE CAUDALIE is subject to the availability of our establishment. To fully enjoy your experience, we recommend that you book your dates as soon as possible. LES SOURCES DE CAUDALIE.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at LES SOURCES DE CAUDALIE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at our establishment LES SOURCES DE CAUDALIE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the establishment LES SOURCES DE CAUDALIE. The boxes are valid for one year and you can book on the date of your choice.
Can I use my gift box on holidays?
The gift boxes from Les Sources de Caudalie can be used according to the establishment's availability. To fully enjoy your experience, we recommend booking in advance, even on holidays, to guarantee your spot in our hotel-restaurant LES SOURCES DE CAUDALIE.
Can I freely choose my dates with a gift box?
The reservation dates with a LES SOURCES DE CAUDALIE gift box depend on the availability of the establishment. You can book on the date of your choice within the year following the purchase of your gift box, subject to availability. LES SOURCES DE CAUDALIE offers you a unique experience in the heart of the Bordeaux vineyards.
Can I book online with my gift voucher?
You can book your gift box directly with LES SOURCES DE CAUDALIE. The box is valid for one year and allows you to enjoy a unique experience between nature, refinement, and well-being at the heart of the vineyards of Château Smith Haut Lafitte, just a few minutes from Bordeaux.
Can I make a reservation by phone with my gift box?
Booking with a gift box is done directly with the establishment Les Sources de Caudalie, which offers flexible booking on the date of your choice.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment LES SOURCES DE CAUDALIE, which offers flexible booking for the date of your choice.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of LES SOURCES DE CAUDALIE establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at LES SOURCES DE CAUDALIE. Any additional charges or options are at your expense. The boxes are valid for one year and you can book at your preferred date, directly with the establishment LES SOURCES DE CAUDALIE.
Is my gift box personalized?
Your gift box is personalized with the recipient's name. It is valid for one year and you can book your dates directly with the team at Les Sources de Caudalie.
Can my gift box be used all at once?
Yes, your LES SOURCES DE CAUDALIE gift box can be used all at once. You can fully enjoy the chosen experience, whether it's a relaxing getaway, a gourmet dinner, or a day of art de vivre, according to the conditions of your gift box. Enjoy your privileged moment at LES SOURCES DE CAUDALIE.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the experiences offered by LES SOURCES DE CAUDALIE, in Bordeaux-Martillac. It allows you to enjoy stays, gourmet meals, or wellness activities at our establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for the experiences offered by Les Sources de Caudalie, located near Bordeaux. You will thus be able to fully enjoy our spa, our starred restaurant or our wine activities, depending on the chosen box.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to a supplement, at our establishment LES SOURCES DE CAUDALIE.
Can someone else use my gift box?
The LES SOURCES DE CAUDALIE gift box is personalized and reserved for its recipient. It can only be used by the person indicated at the time of purchase, for a unique experience between nature, refinement, and well-being at the heart of the vineyards of Château Smith Haut Lafitte, near Bordeaux.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen. The terms are specified upon booking at LES SOURCES DE CAUDALIE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LES SOURCES DE CAUDALIE, you may be asked for a piece of ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets is subject to the conditions of our establishment LES SOURCES DE CAUDALIE.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You can choose your dates directly with the team at LES SOURCES DE CAUDALIE, where the gift boxes are valid for one year.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift set. You can order as a guest and receive your gift set instantly by email or within 3 to 6 days by postal delivery, depending on your choice, at LES SOURCES DE CAUDALIE.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability of our establishment LES SOURCES DE CAUDALIE.
What are the check-in and check-out times?
The check-in and check-out times at LES SOURCES DE CAUDALIE are usually set at 15:00 for check-in and 12:00 for check-out. This information is specified when booking your stay.
What services are included in a gift certificate?
With a LES SOURCES DE CAUDALIE gift voucher, you enjoy a unique experience to customize according to your wishes. Whether it's for a stay & spa, a gourmet meal, or an activity, the included services vary depending on the chosen box set. You can enjoy unforgettable moments in the heart of Bordeaux vineyards, at our establishment LES SOURCES DE CAUDALIE.
What is the difference between a gift box and a free amount voucher?
With a gift box, you choose from predefined experiences such as an overnight stay or a meal, while an open amount voucher allows you to pay for a service up to the chosen amount. The gift boxes from Les Sources de Caudalie offer a variety of experiences to customize according to your wishes.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them to find out the details, such as the one-year validity and the flexibility to book on the date of your choice, directly at our establishment LES SOURCES DE CAUDALIE.
How do I use a gift box during booking?
To use your LES SOURCES DE CAUDALIE gift box, simply book directly with the establishment by mentioning your unique code. The recipient can choose their stay or service dates within a one-year period, subject to availability. LES SOURCES DE CAUDALIE gift boxes offer total flexibility for a customized experience between gastronomy, relaxation, and art de vivre.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply indicate this during the order or modify the beneficiary directly on your online account. The gift box is valid for one year and can be used on the date of your choice at our establishment LES SOURCES DE CAUDALIE.
Can the validity of a gift box be extended or renewed?
The validity of a LES SOURCES DE CAUDALIE gift box is one year from the date of purchase. It is not possible to extend or renew this validity, but the beneficiary can book their dates directly with the LES SOURCES DE CAUDALIE establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment LES SOURCES DE CAUDALIE.
What is the validity period of a gift box?
The LES SOURCES DE CAUDALIE gift boxes are valid for one year from the date of purchase, offering flexibility to book at the chosen date in our establishment LES SOURCES DE CAUDALIE.
Are children allowed?
Children are welcome at LES SOURCES DE CAUDALIE, but it is recommended to check the specific conditions of each gift box chosen, as some experiences may be more suitable for adults. LES SOURCES DE CAUDALIE offers a refined and relaxing getaway in the heart of the Bordeaux vineyards.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required according to the conditions of our establishment LES SOURCES DE CAUDALIE.
Is the spa access private?
Access to the spa at Les Sources de Caudalie depends on the conditions of the chosen gift box. Some offers include specific treatments or access, while others may require an additional reservation. To fully enjoy this experience, check the details of your gift box.
What types of gift boxes do you offer?
We offer gift boxes for stays & spa, gastronomic experiences at the restaurant, or unique activities. You can give a relaxing getaway, an exceptional break, or a day of art de vivre, according to the recipient's wishes. All our gift boxes are valid for one year and can be personalized according to preferences, at LES SOURCES DE CAUDALIE.